Anthony Mims Director Guest Services

Hyatt Summerfield Suites | Scottsdale, AZ

7:00 am

Arriving at Work
“I hit the ground running,” explains Anthony. At 7:00 a.m. sharp he checks in with the General Manager and the front desk team and then reviews voicemail and email, taking care of guest issues immediately. Then, while at checkout, he focuses on connecting and engaging the guest—always being available to meet their needs and address any concerns.

12:15 pm

Guests
“Guests make my job enjoyable. They are looking for a room, but I want to give them an experience. LodgeWorks is an ambassador of guest service and wants guests to leave with a positive impression—that we were welcoming, caring and kind. I love to hear that a guest returns because of our service. Watching a guest walk away smiling. That’s really what it’s all about.”

Everyday

Handling Challenges
“The challenge is of course to make everyone happy. I can’t make every guest happy, but we absolutely do our best. The other challenge is that this industry is always changing and new technology keeps you on your toes. You have to be adaptable and willing to adjust and transform.”

Where Anthony Finds Motivation
“The culture of this company motivates me to come to work every day. The company has integrity and the people are genuine and that means the world to me. This company cares. They are not just work relationships, they are life relationships.”

How Anthony Arrived at LodgeWorks
Anthony joined LodgeWorks in 2005 as a Director of Guest Service. He’d worked in the hotel industry before and thought they were all the same. Numbers and business first, people last. “I came here and interviewed with Dave (Scottsdale GM) and it was the most awesome experience. There is such a peace here. The culture and the people just blew me away. There is a character to this company that I didn’t know existed, but I am so happy to discover”