While the industry has evolved from simple guest comment cards to more sophisticated electronic surveys and now to social media like TripAdvisor®, LodgeWorks has always actively sought customer feedback and integrated the insight into our guest experience.
We’re proud of our results:
- Hotel Sierra leads the upscale suite segment with a guest satisfaction score of 90.
- At LodgeWorks-managed Hyatt Summerfield Suites 90% of guests have rated their stay as good or better YTD. The brand average is 88%.
- The Hilton Garden Inn Albany overall experience average is 8.71.
- At Hawthorn Suites in Arlington, 97% of guests have rated their stay as good or better YTD. The brand average is 83%.
Focusing on Guest Experience
We took inspiration from new luxury customer brands to evolve the Hotel Sierra guest experience. Now guests get more of the lifestyle they love when they travel.
|
Our commitment to our guests begins with our commitment to our employees. From new hire orientation to training, coaching and internal promotions, LodgeWorks has a highly motivated and energized culture. The result is an exceptionally low average employee turnover rate of 20% - compared to the industry average of 100% plus.
LodgeWorks provides ongoing monitoring and response to hotel reviews on top travel Websites including TripAdvisor®, Yahoo Travel®, Expedia®, Orbitz®, Travelocity®, TravelPost®, and My TravelGuide®. In addition we are committed to reviewing and responding to consumer-generated content on flickr®, YouTube® and blogs across the Web.